Privacy Policy

Your privacy matters to us. Here's how we protect your data.

Last updated: February 2026

Introduction

Our commitment to your privacy

Bluetorch Consulting Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bluetorch.co.uk.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

What data we gather and how

Personal Information You Provide

We may collect personal information that you voluntarily provide when you interact with us:

Fill out our contact form
Subscribe to our newsletter
Request a consultation
Communicate with us via email

This information may include:

Name
Email address
Phone number
Organisation name
Message content

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information about your device:

IP address
Browser type and version
Operating system
Referral URLs
Pages visited
Time spent on site

How We Use Your Information

The purposes for which we process your data

We use the information we collect responsibly and only for legitimate purposes:

Respond to your enquiries and provide requested services
Send you relevant information about our services
Improve our website and services
Comply with legal obligations
Protect against fraudulent or illegal activity
Analyse website usage to enhance user experience

Legal Basis for Processing

How UK GDPR applies to our data processing

Under the UK GDPR, we process your personal data only when we have a valid legal basis to do so:

Consent

Where you have given clear consent for us to process your personal data for a specific purpose (e.g., newsletter subscription).

Contract

Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided these don't override your rights and freedoms.

Legal Obligation

Where we need to process your data to comply with a legal or regulatory obligation.

Data Sharing

Who we share your information with

We do not sell, trade, or rent your personal information to third parties.

We may share your data only in these limited circumstances:

Service Providers

Third parties who assist in our operations, under strict confidentiality agreements

Legal Requirements

When required by law or to respond to valid legal process

Protection

To protect our rights, privacy, safety, or property, and that of our users

Data Retention

How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Typical Retention Periods

Contact form submissions3 years
Newsletter subscriptionsUntil unsubscribed
Analytics data26 months

You can request deletion of your data at any time by contacting us.

Your Rights

What you can do with your data

Under UK data protection law, you have important rights regarding your personal data. We are committed to helping you exercise these rights.

Right of Access

Request a copy of all personal data we hold about you

Right to Rectification

Have inaccurate personal data corrected

Right to Erasure

Request deletion of your personal data

Right to Restrict

Limit how we process your personal data

Right to Portability

Receive your data in a portable format

Right to Object

Object to certain types of processing

Withdraw Consent

Withdraw consent at any time

To exercise any of these rights, please contact us at hello@bluetorch.co.uk. We will respond to your request within 30 days.

Security

How we protect your information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

SSL/TLS encryption
Secure hosting infrastructure
Regular security audits
Access controls
Staff training
Incident response procedures

⚠️ No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Links

Links to external websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

When you click on a third-party link, you will be directed to that third party's site. The presence of a link does not imply our endorsement of that site.

Changes to This Policy

How and when we may update this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last updated" date
Sending email notification for significant changes (if applicable)

Contact Us

Questions about this policy?

If you have questions about this Privacy Policy, our data practices, or wish to exercise any of your data protection rights, please don't hesitate to contact us.

Bluetorch Consulting Ltd
124 Patch Lane
Redditch
B98 7XE
hello@bluetorch.co.uk

Companies House Number: 14663890

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with the law. Visit ico.org.uk for more information.